Featuring a 1 week turnaround time!

FAQs

 

Welcome

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Thank your for stopping by Waterfall Designs! I enjoy making custom crafts for customers who appreciate quality, home made items. If you need something personalized just ask! 

 

Payments

I accept Credit card, Paypal, money order and checks. Payment is expected at the time of purchase.

 

Shipping

I usually ship via USPS, or Fedex. Expediting is available, please email me for details!

We are happy to ship internationally. We do not guarantee international shipping as orders may be delayed or unpackaged and repackaged in customs etc. Delays or damage can occur due to customs and are out of my control. It's the customer's duty and responsibility to pay customs charges if applicable.

We ship international several times a week without issue but I just like to make sure our policy is known up front! 

Rush orders: If you pay an additional fee for a rush order and a glass breaks during transit, we will replace the glass with standard shipping. You can request to pay for expedited shipping on the replacement.

FOB- Syracuse, NY

 

Refunds and Exchanges

Returns are available if I make a mistake, if your order arrives as requested, no returns accepted.

 

Contact Information

For all comments, issues, and questions regarding payment, shipping, refunds, and exchanges, please contact us at: sales@waterfall-designs.com

 

Additional Policies and FAQs

*READY TO SHIP: Ready to ship items will ship within 1 business day of purchase. These will only ship on time if no other personalizations have been requested. This is a limited time offer!

*TURNAROUND TIME: Please check the current turnaround time on the front page of my shop (below my banner), before ordering!

*DISCOUNTS: We are currently not offering any specials or coupons. Non-Rush orders of 20 or more glasses may qualify for a quantity discount. For a bulk quote please contact me with a detailed description of your request and your shipping zip code.

*RUSH ORDERS: We are often able to accommodate rush orders for an additional fee. If you need your order rushed to you, contact me me with a detailed description of your request, your "Need by" date and your shipping zip code. In the unlikely even that a glass breaks during transit on a rush order, please contact us immediately for a replacement. We provide regular ground shipping on replacements but can usually offer overnight shipping for an additional cost.

*MATERIALS: We use high quality glassware and flasks for our vinyl and etched products.
The vinyl we use is a high quality, outdoor rated sign vinyl. The vinyl will last for years but we recommend hand washing to preserve.
We offer professionally sand blasted products that can be found in the Etched section of our shop.

*SHIRTS: We offer v-neck neck ladies shirts and racerback tank tops only at this time but special requests can be ordered at an additional fee/wait time. Contact us for pricing on special request shirts.


*SIZE OF GLASSES:
Here are the sizes for each type of glass that we offer!
Wine Glasses- 18.5 oz
Flutes- 6 oz (some of our larger toasting flutes are 8 oz)
Beer mugs- 15 oz
Pilsner- 19 oz
Mason Jars- 16 oz
Pint glasses- 16 oz
Acrylic Tumblers- 16 oz
Rocks / Old Fashioned - 10.5 oz
Stemless wine glasses- 21 oz
Glass coffee mugs- 18 oz
Ceramic coffee mugs- 14 oz
Shot glasses- 1.5 for short and 2 oz for tall.

 

Other dress options available, shown here: https://img1.etsystatic.com/054/0/6203602/il_570xN.747192547_97rw.jpg



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